Last updated: October 13, 2026
LoopLegend ("we," "our," or "us") operates the LoopLegend caddie assignment platform at looplegendapp.com. This Privacy Policy describes how we collect, use, and protect your personal information when you use our service.
When you create an account, we collect your name, email address, phone number, and role (caddie, member, or club staff). For caddies, we also collect availability schedules, a short bio, caddie tier and years of experience (entered by the club), profile photos, loop history, and, only if you choose to add them, a Venmo username, Cash App $cashtag, or Zelle email or phone number for members to pay you. For members, we collect an optional "About Me", your favorite caddies, the ratings, tags, and comments you submit after rounds, and any notes you leave on your tee times for your caddie. When you use in-app messaging, we collect the messages and any photos you send (see Section 4). To deliver notifications, we collect device push-notification tokens (see Section 5). We also keep an activity log of actions taken in the app (for example, a caddie accepting a loop, a member requesting a caddie, or an administrator changing a tee time). Club staff can see the actions staff take, and the app uses the log to keep track of things like which reviews and cancellations staff have dealt with. If the app encounters an error, our error-monitoring provider automatically collects technical diagnostic data such as device and operating-system information, IP address, and details of the error, so we can fix crashes. We do not collect your precise location.
We use your information to operate the LoopLegend platform, including: assigning caddies to tee times, sending push notifications about assignments, schedule changes, delays, last-minute loops, and club announcements, delivering messages between users at your club, displaying caddie and member profiles within your golf club, ranking caddies in the club's leaderboard and assignment draft, sending a code to confirm your email address when you sign up and password-reset emails when you request one, and improving our assignment algorithm. We do not use your information for advertising, and we do not sell it.
LoopLegend includes in-app messaging that lets users at the same club send each other messages and photos (for example, a member and a caddie coordinating a round, or a message to your club's admin). Messages and photos you send are stored so they can be delivered and displayed in the conversation.
Who can see your messages: the other participant in the conversation can see them. Conversations between members and caddies, and between caddies, are otherwise private: your club's administrators cannot view a conversation unless a participant reports it. When a conversation is reported, club staff can review its contents — including messages that were edited or unsent — as a safety and moderation measure, and that access continues while the report is retained as a moderation record. Messages you send are not visible to users at other clubs and are not public.
Reporting and blocking: you can report a conversation and block another member or caddie from within a conversation. Reports are sent to your club's administrators for review, and blocking prevents further messages between you and that user. Photos you upload in messages are stored with our cloud storage provider (see Section 6).
With your permission, we send push notifications to your device (for example, new loop assignments, response deadlines, schedule changes and delays, last-minute loop broadcasts, club announcements, and new messages). To do this we collect a device push token and process it through Google Firebase Cloud Messaging solely to deliver these notifications. Loop offers the app makes on its own are not sent during overnight quiet hours (9 PM to 7 AM at your club); they wait until the morning. A loop offered to you directly by a member or by your club, a last-minute loop, a change to a loop you are booked on, and messages can arrive at any time. You can turn push notifications off at any time in your device settings. We do not send SMS text messages.
Your information is shared only within your golf club's LoopLegend account. Club staff can see caddie and member profiles, email addresses, phone numbers, tee time notes, ratings and comments, the activity log, and — only when a conversation is reported by a participant — member and caddie message threads (see Section 4). Members can see caddie names, profile photos, tiers, bios, years of experience, and leaderboard standings for caddies at their club. If your club turns on caddie payments, members can also see the Venmo, Cash App, or Zelle details a caddie chooses to add. Caddies can see the names of the members and guests in the groups and events they caddie for (when the club hides names, from 30 minutes before the tee time, unless a member has asked for that caddie by name), those members' profile photos and "About Me", the notes they leave on that tee time, and the leaderboard standings of other caddies at the club. Your bio or "About Me" is visible to everyone at your club, so only include what you are comfortable sharing. Ratings and comments you leave about a caddie are shown to club staff and count toward that caddie's leaderboard points; the caddie sees the points, not who left them. Phone numbers and email addresses are never shared between members and caddies, except a Zelle email or phone number a caddie chooses to show for payments. We do not sell, rent, or share your personal information with third parties for marketing purposes.
We use a small number of service providers ("sub-processors") to operate the platform, and share only the data needed for each to do its job: Google Firebase Cloud Messaging (push notifications — receives your device token), our cloud hosting and database providers (store your account and app data), our cloud storage provider (stores photos you upload), an email delivery provider (sends sign-up confirmation codes and password-reset emails to your address), and an error-monitoring provider (helps us diagnose crashes). These providers are bound to use your data only to provide their service to us. We may also disclose information if required by law, or to protect the rights, safety, or property of LoopLegend or our users.
LoopLegend uses only what is needed to keep you signed in and remember your settings: a single first-party authentication cookie, equivalent on-device storage in the app, and on-device settings you choose, such as light or dark appearance. If you turn on Face ID or Touch ID sign-in, the app stores your email and a sign-in token in your device's secure keychain so it can sign you back in; it never stores your password there, and signing out or changing your password invalidates the token. We do not use advertising cookies, analytics cookies, tracking pixels, or any third-party cookies, and we do not track you across other websites or apps. Because we use only essential cookies, no cookie consent banner is required. If you clear your cookies or app storage, you will simply be signed out.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child under 13 has created an account, we will delete it. Caddies and members under 18 may use the Service only through their club's program and with the permission of a parent or legal guardian (see our Terms). Parents or guardians with questions about a minor's account can contact us at support@looplegendapp.com.
We use industry-standard security measures to protect your data, including hashed passwords, secure HTTPS connections, and access controls. Your data is stored on secure cloud servers. No system is perfectly secure; if a data breach affects your personal information, we will notify you and the relevant authorities as required by applicable law.
We retain your account data for as long as your account is active. Some operational records are cleared automatically while your account is open: loop offers that were withdrawn or replaced are deleted after 90 days, declined or expired offers after one year, unanswered last-minute broadcasts after 7 days, club announcements when they expire, and activity-log entries after one year. When you delete your account (see Section 12), your personal data is removed immediately. A small amount of anonymized operational data may be retained for legitimate business purposes such as club-level analytics, in compliance with applicable law: for example, ratings a member left for caddies are kept without the member's name so a caddie's history does not change when a member leaves, a played round remains on the club's records with the member's name removed, and a caddie's or staff member's loops, ratings and club records remain under the label "Former Caddie" or "Former Staff".
You can view and update your profile information at any time in the app, and delete your account entirely as described in Section 12. Depending on where you live, you may also have legal rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@looplegendapp.com and we will respond as required by applicable law. We do not discriminate against users for exercising their privacy rights, and we do not sell or share personal information as those terms are defined in applicable US state privacy laws.
You can delete your account at any time from within the LoopLegend app. The path is: Profile (bottom navigation) → scroll to the bottom → Danger Zone → Delete Account → type DELETE to confirm → Delete My Account. Deletion happens immediately and permanently removes your name, email, phone number, profile photo, bio or "About Me", password and sign-in sessions, favorites, conversations and photos you have sent, availability data, and push notification tokens from our systems. Any upcoming loops you were part of are cancelled and the other party is notified so nobody is left without a caddie or a member. Ratings you left as a member are kept without your name, and for caddies and club staff the loops worked, ratings received, and club records you created stay on the club's books under an anonymous label rather than your name (see Section 10).
If you have questions about data we've retained for legitimate business reasons after your account is deleted (see Section 10), you can reach us at support@looplegendapp.com. Email is not an alternative account-deletion method — use the in-app path above to delete your account.
LoopLegend is operated from the United States, and our service providers store and process your data in the United States. If that ever changes, we will update this policy before doing so.
We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the updated policy on this page with a revised date.
If you have questions about this Privacy Policy, please contact us at support@looplegendapp.com.